solutions

Find the fleet logistics that’s right for you.

You can issue a policy online at our company. This is a quick, convenient and reliable!

FTL Shipping

Full truckload Shipments (FTL or TL) are our specialty. We work with a large network of transportation service providers and will collaborate with you to ensure your full truckload shipments are delivered in the most efficient and cost effective way possible.

LTL Shipping

Our unique relationships in the freight industry have allowed us to obtain excellent pricing discounts with all of the major LTL carriers across the country. Taking the time to quote out several carriers can be annoying and time consuming. 

Ocean Transport

Prime Fleet Logistics offers a multitude of options for efficient transportation of ocean freight. Our unique relationships with the major ocean carriers allows us to receive steep discounts on a variety of vessel options.

Rail Transport

One of the most cost-effective ways to transport freight across the country is rail! We work closely with major rail carriers to deliver top-notch multi-modal service. From standard box cars, to liquid transport, to grain cars, let us show you how easy and affordable rail transportation can be!

Air Transport

Make sure your shipment gets to its destination when it needs to! We offer same day air forwarding services for when time is of the essence! Make sure your customers delivery windows are met with our world-class air transportation coordination!

Online Management

As a client, you will be able to track all of your shipments, from pick up to delivery. You can also print invoices and bill of ladings, view your payment history, request trucks, and manage your customer page all from our website.

Pro-Active Protection

Prime Fleet Logistics has developed a proprietary fraud detection system to prevent stolen shipments. We also do extensive background checks on all our carriers to ensure they are in complete compliance with all regulations and insurance requirements.

faqs

Fleet Logistics FAQs

General Information

  1. What services does Prime Fleet Logistics company offer?

    • We offer a wide range of logistics services, including freight transportation, shipment tracking, carrier management, and customized logistics solutions.

  2. What types of shipments do you handle?

    • We handle various types of shipments, including full truckload (FTL), less than truckload (LTL), refrigerated transport, oversized loads, and expedited shipping.

  3. How do I get a quote for my shipment?

    • You can request a quote by visiting our website and filling out the quote request form, or by contacting our customer service team directly.

Shipping & Delivery

  1. How do I track my shipment?

    • You can track your shipment by logging into your account on our website and entering your tracking number. Real-time updates will be available.

  2. What should I do if my shipment is delayed?

    • If your shipment is delayed, please contact our customer service team immediately. We will investigate the issue and provide you with an update as soon as possible.

  3. Can I schedule a shipment for a specific date and time?

    • Yes, we offer flexible scheduling options to accommodate your specific delivery needs. You can schedule shipments weeks in advance or for same-day delivery.

Account Management

  1. How do I create an account with your company?

    • To create an account, visit our website and click on the “Sign Up” link. Follow the instructions to register and start managing your shipments online.

  2. What if I forget my account password?

    • If you forget your password, click on the “Forgot Password” link on the login page, and follow the steps to reset it.

  3. How do I update my billing information?

    • You can update your billing information by logging into your account, navigating to the “Billing” section, and entering your new payment details.

Customer Support

  1. Who do I contact for customer support?

    • For customer support, you can contact us via phone, email, or live chat on our website. Our support team is available to assist you with any questions or concerns.

  2. What is your policy for handling damaged or lost shipments?

    • We take the safety of your shipments seriously. If your shipment is damaged or lost, please report it to our customer service team immediately. We will guide you through the claims process and work to resolve the issue promptly.

  3. Do you offer customer support outside of regular business hours?

    • Yes, we offer 24/7 customer support to ensure that you have assistance whenever you need it, regardless of the time.

Logistics & Operations

  1. How do you vet your carriers?

    • Our carriers are thoroughly vetted based on their safety records, reliability, and compliance with industry regulations to ensure the highest quality of service.

  2. What steps do you take to ensure timely deliveries?

    • We utilize advanced logistics software to plan efficient routes, monitor traffic conditions, and communicate with carriers to ensure on-time deliveries.

  3. Can I customize my logistics solutions?

    • Yes, we offer customized logistics solutions tailored to your specific business needs, whether you require specialized equipment, dedicated routes, or unique delivery schedules.

Payments & Invoicing

  1. What payment methods do you accept?

    • We accept various payment methods, including credit cards, bank transfers, and electronic payments through our secure online portal.

  2. How do I view and pay my invoices?

    • You can view and pay your invoices by logging into your account and navigating to the “Invoices” section, where you can review details and make payments securely.

  3. Do you offer payment terms or financing options?

    • Yes, we offer flexible payment terms and financing options for qualified customers. Please contact our billing department for more information.

Sustainability & Compliance

  1. What are your sustainability practices?

    • We are committed to sustainability and utilize fuel-efficient vehicles, optimize routes to reduce emissions, and work with carriers who share our commitment to environmental responsibility.

  2. Are you compliant with industry regulations?

    • Yes, we adhere to all relevant industry regulations, including safety, environmental, and transportation laws, to ensure that your shipments are handled safely and legally.
  • You check the master data, and only after confirmation you pay.
  • You transfer money to your chosen insurer (not to us), which excludes the possibility of fraud.

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